Useful before calculation
Quote operations, not elapsed waiting time
LeadSync measures active work: preparing requests, chasing suppliers, consolidating responses, re-entering data and updating customers. Supplier response time is reported separately and never multiplied into labour cost.
Why Supplier Quote Delays Matter for Education‑Focused MSPs
Schools and trusts operate on fixed timetables; slow procurement can disrupt budget planning and project delivery. When your MSP waits days for a supplier to return a price for connectivity or cloud services, the quote delay adds to account executive workload and drives up cost‑to‑serve. Understanding this delay—separate from your own labour cost—helps MSP leaders pinpoint efficiency gains without compromising on compliance or service quality. By measuring active chasing minutes, you can identify where process twe...
How the Supplier Response Time Model Works
The model focuses on active employee minutes contributed by your MSP—time spent initiating requests, chasing updates, and verifying answers. We use the server‑controlled National Living Wage floor of £12.71 per hour, giving a statutory bare‑minimum baseline. Elapsed time on the supplier’s side is reported separately and is not treated as paid labour. A user‑approved target process time lets you benchmark your team’s real‑world pace against an agreed efficient workflow, providing clarity for MSP commercial leaders...
Accessing the Live Supplier‑Backed Quote
The actual price response, whether for connectivity, hosting, or device procurement, is available only inside your free MSP account. Because supplier‑sourced pricing is dynamic, we never expose a fake live quote on the public page. Once you log in, you can see the real figures confirmed by the education‑sector supplier, view the annual price if supplied, and compare it against your own margin targets. This keeps public copy clean, commercial details confidential, and the final quote both accurate and actionable.
No double counting
Direct administration cost, addressable cost, recovered capacity, pipeline exposure and confirmed loss are separate. They are never added into one headline.