Useful before calculation
Quote operations, not elapsed waiting time
LeadSync measures active work: preparing requests, chasing suppliers, consolidating responses, re-entering data and updating customers. Supplier response time is reported separately and never multiplied into labour cost.
How Supplier Timelines Shape Your Quote Capacity
When your team sends a connectivity, telephony or energy request to a supplier for an education customer, the clock starts ticking. While your account executive’s active work might be measured in minutes, the supplier’s elapsed response time can stretch days or weeks. This model separates those two factors, showing you where your people are spending effort and where supplier hold-ups may be constraining your quote throughput.
Building a Clearer Picture of Account Executive Workload
By feeding in your own figures for active staff minutes per quote and the number of education quotes you handle each month, you can see the total labour involved. The model applies the 2026 statutory National Living Wage floor of GBP 12.71 per hour, giving you a conservative cost baseline. It does not lock you into a supplier’s pricing and never exposes commercial details publicly, but it offers a helpful starting point for internal resource discussions.
Why Education MSPs Need a Sales Capacity View
Schools and trusts operate on tight budgets and academic-year cycles, so your quoting speed can win or lose contracts. If your account executives are overloaded chasing supplier updates, response times suffer. This model helps you see whether investing in faster suppliers, process changes or additional sales resource could improve your education quote operations, without claiming guaranteed outcomes or revealing any live pricing.
No double counting
Direct administration cost, addressable cost, recovered capacity, pipeline exposure and confirmed loss are separate. They are never added into one headline.