Useful before calculation
Quote operations, not elapsed waiting time
LeadSync measures active work: preparing requests, chasing suppliers, consolidating responses, re-entering data and updating customers. Supplier response time is reported separately and never multiplied into labour cost.
What the Calculator Measures
The model focuses on active employee minutes spent chasing, clarifying or re‑keying supplier responses. Supplier elapsed time—such as internal routing or credit checks—is reported separately and never counted as paid labour. By isolating only the human time you fund, the calculator gives a clean view of where process improvements can reduce overhead.
How the Cost Figure Is Built
You supply the typical active staff minutes per quote and a realistic target process time. The calculator applies the server‑controlled 2026 National Living Wage floor of £12.71 per hour. The difference between your current active time and your target time, multiplied by the statutory hourly floor and scaled by your annual education quote volume, produces an indicative annual cost of delay.
Turn Insight into Faster Quotes
Once you understand the delay cost, you can prioritise suppliers that respond more efficiently. Inside your free MSP account, a live supplier‑backed quote is available—not a generic estimate, but a real figure you can act on. This approach helps account executives reduce the administrative load and improve the speed at which they can present competitive offers to schools and trusts.
No double counting
Direct administration cost, addressable cost, recovered capacity, pipeline exposure and confirmed loss are separate. They are never added into one headline.