Useful before calculation
Quote operations, not elapsed waiting time
LeadSync measures active work: preparing requests, chasing suppliers, consolidating responses, re-entering data and updating customers. Supplier response time is reported separately and never multiplied into labour cost.
Why Education Quote Workload Matters for MSPs
Education procurement cycles often involve multiple stakeholders, compliance checks and supplier dependencies. Without a clear view of how your account executives spend their active time on quotes, it is hard to forecast sales capacity or balance workloads. This model helps MSP commercial leaders identify peak demand points and prevent quote delays that could cost them education contracts.
What the Sales Capacity Model Measures
The model takes user-supplied active staff minutes, a target active process time, and the server-controlled statutory hourly floor of £12.71. It deliberately excludes supplier elapsed response time, so you only see the effort your own team puts into each education quote. This separation helps MSPs budget labour costs and set realistic expectations for how many supplier quotes they can progress at once.
Applying Sales Capacity Data to Your MSP
Once you have an indicative estimate of your education quote workload, you can test different scenarios. Perhaps you want to see how hiring an additional account executive might increase capacity, or you want to rework your quote prioritisation. The live supplier-backed quote feature is inside your free MSP account; the public page focuses on explaining the active-time method and the official cost floor.
No double counting
Direct administration cost, addressable cost, recovered capacity, pipeline exposure and confirmed loss are separate. They are never added into one headline.