Useful before calculation
Quote operations, not elapsed waiting time
LeadSync measures active work: preparing requests, chasing suppliers, consolidating responses, re-entering data and updating customers. Supplier response time is reported separately and never multiplied into labour cost.
Why Education Quote Delays Matter for MSPs
Education procurement operates on fixed budgets and term-time deadlines. When an account executive spends time chasing multiple suppliers for a single connectivity or ICT quote, that resource cannot be recovered. Over an academic year, small delays multiply. By applying the statutory floor rate, you get a conservative baseline. Replacing it with your real cost inside the account gives a clearer view of where time can be reclaimed.
How We Separate MSP Labour from Supplier Elapsed Time
The calculator measures only active staff minutes—the time your team spends drafting, amending and chasing supplier responses. The elapsed time a supplier takes to return pricing is tracked separately and never treated as billable labour. This keeps the model focused on your operational drag, not a supplier's workflow. A user-approved target lets you model what ‘good’ looks like for your business.
From Model to Live Supplier Quote
Inside your free MSP account you can request a live supplier-backed education connectivity quote. No supplier names appear on the public page, but the service connects you with pricing that reflects real procurement terms for UK schools. The model provides evidence to start the conversation; a live quote lets an account executive act on it without exposing supplier identities.
No double counting
Direct administration cost, addressable cost, recovered capacity, pipeline exposure and confirmed loss are separate. They are never added into one headline.