Useful before calculation
Quote operations, not elapsed waiting time
LeadSync measures active work: preparing requests, chasing suppliers, consolidating responses, re-entering data and updating customers. Supplier response time is reported separately and never multiplied into labour cost.
Why long supplier response times hit MSP account executive workloads
Education-sector procurement runs on term-time deadlines. When a supplier takes days to return a 1000Mbps annual connectivity quote, the MSP account executive stays on the clock. Our model tracks only active staff minutes – the time your team spends chasing – and measures it against the target you approve. Supplier elapsed time is reported separately so you can distinguish waiting from working, helping commercial leaders spot where extra hours accumulate without inflating the labour figure.
How the indicative labour-cost model works
You supply active staff minutes spent on quote follow-up and approve a target process time. The model applies the server-controlled 2026 National Living Wage floor of £12.71 per hour to calculate an indicative labour cost. It does not treat supplier response time as paid labour, so the output reflects only the hours your team invests. This gives MSP owners and finance leads a clean, evidence-led view of workforce effort, not a live supplier quote.
Keeping supplier details and live pricing confidential
MSPs serve schools, trusts and MATs that expect transparent procurement, but that does not mean supplier names or real-time prices should appear on a public page. We never expose any provider in public copy. The live supplier-backed quote – expressed as an annual, per annum price once available – sits securely inside your free MSP account. That separation helps commercial leaders share a safe link with their team without breaking commercial confidence.
No double counting
Direct administration cost, addressable cost, recovered capacity, pipeline exposure and confirmed loss are separate. They are never added into one headline.