Useful before calculation
Quote operations, not elapsed waiting time
LeadSync measures active work: preparing requests, chasing suppliers, consolidating responses, re-entering data and updating customers. Supplier response time is reported separately and never multiplied into labour cost.
Why Supplier Quote Delays Matter for MSPs
For education-sector MSPs, every hour account executives spend tracking supplier responses is time not spent on client retention or growth. When quotes are delayed, sales pipelines stall, and the hidden cost of inefficiency grows. Understanding this labour cost, even at the statutory minimum, gives commercial leaders a starting point for conversations about process improvement.
How the Quote-Delay Calculation Works
You provide the active staff minutes spent managing supplier quotes. The model applies the statutory National Living Wage floor of £12.71 per hour. Supplier elapsed time is recorded separately and not treated as paid labour, so you get a clear view of your team's direct time cost per quote cycle. This avoids double-counting and keeps estimates conservative.
Using the Data for Procurement Decisions
With a clearer view of what quote delays cost your team in active time, MSP owners and commercial leaders can evaluate supplier performance more objectively. While the calculator provides an indicative estimate, the complete supplier-backed quote is available inside your free Edunet MSP account, giving you the evidence needed for accountable procurement.
No double counting
Direct administration cost, addressable cost, recovered capacity, pipeline exposure and confirmed loss are separate. They are never added into one headline.