Supplier Response Times: A Business Constraint for Education MSPs
When an Oldham multi-academy trust needs a connectivity specification or a school requires a new firewall, your account executive is often the link between the customer and a supplier. While school staff depend on your guidance, your team may wait a full working day simply to receive a quote. This delay—averaged here at 8 working hours per supplier quote—limits the number of meaningful conversations your team can have each week.