The Real Cost of Supplier Response Times for MSPs
When an MSP submits a quote request for a school connectivity or service contract, waiting eight hours for a supplier to respond is not unusual. For account executives managing multiple education clients in Oldham, this wait can stack quickly. Our indicative model assumes five quotes per AE per day and a baseline hourly cost of £12.71. Over five working days, that adds up to more than forty hours of waiting—time that could be spent closing new business or supporting existing school accounts.