How we calculate the quote-delay estimate
We start with a cautious baseline: an account executive handles five quotes a day, each facing an average eight-working-hour delay waiting for an education-sector supplier response. At £12.71 per hour, that is a measurable hidden cost per quote. Multiply across a working week, and it becomes a drain on your Harrogate team’s capacity — without even touching worst-case delays. This indicative method is designed to help you benchmark, not to promise a specific saving.