Useful before calculation
Quote operations, not elapsed waiting time
LeadSync measures active work: preparing requests, chasing suppliers, consolidating responses, re-entering data and updating customers. Supplier response time is reported separately and never multiplied into labour cost.
How the quote-delay cost model works
The model captures the active minutes your account executives spend chasing education connectivity supplier quotes. It does not mark up supplier delays as paid time. Instead, it applies the server-controlled National Living Wage floor of £12.71 per hour to your submitted minutes, producing an indicative operative cost. The aim is to surface hidden quote-delay costs in your education procurement workflow.
Applying the statutory hourly floor to education supplier quotes
The £12.71 per hour floor is a legal minimum, not a market rate. For an MSP handling multiple school connectivity quotes each month, even a small reduction in active chase time can improve account-executive productivity. This model gives you a baseline figure to assess your current education quote-operations spend against a controlled target.
Separating labour cost from supplier response time
Supplier elapsed time – the hours or days a connectivity provider takes to return a quote – is shown separately. You can therefore pressure-test supplier responsiveness without inflating your internal quote cost. MSPs use this split to compare supplier turnaround performance across 1000Mbps annual education connectivity quotes.
No double counting
Direct administration cost, addressable cost, recovered capacity, pipeline exposure and confirmed loss are separate. They are never added into one headline.